Description : SSO People Services. Company : NSW Government -Corporate Services. Location : Remote in Sydney NSW

• Permanent full time position
• Burwood office location – hybrid working arrangements available
• Be part of a high performing team!

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW – and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

About the Team

Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers. Additionally, TSS services over 300,000 external customers ranging from Local Government representatives to citizens. Over the last year, TSS has implemented a strategy to lead the direction of the organisation towards workforce digitisation, emphasising customer experience and growing the business’s value proposition and services.

The opportunity

Right now, we have a permanent opportunity for an experienced and process driven Customer Service/Administrative professional to join the People Services Team.

Provide consistent high-quality customer service by accurately and efficiently processing all required people services transactions, handling enquiries and preparing reports.

• Apply standard operating procedures (SOPs) consistently to deliver timely and compliant end-to-endprocessing of transactions and resolution of escalated enquiries, in order to ensure the servicecomplies with awards, legislation and TfNSW policies.
• Maintain employee records to ensure that they are current, accurate, easily accessible and kept in aconfidential manner
• Escalate more complex enquiries and transactions to ensure the timely and effective resolution ofissues, providing feedback to the customer to ensure they are aware of the progress of their enquiryand/or transaction.

About you

To be successful in this role, you will have but are not limited to;

• Demonstrated knowledge and/or experience in a customer-centric service organisation such as acontact centre, service centre, shared service, corporate or managed service environment.
• Exposure within HR processes/services
• Demonstrated ability to adapt, to learn and implement new processes and procedures as newtechnology, service requirements and work methods emerge.
• Experience using multiple computer-based systems and ability to learn new systems with ease.
• Sound numerical, analytical and problem-solving skills, and the ability to maintain a high degree ofaccuracy.
• Must be able to travel to Burwood office location at least once a week

Salary and Benefits

The salary for this position is TfNSW Grade 4.

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

To apply for this position, please submit a resume and answer all questions within the online application process.

How to apply

To apply for this position, please submit your resume and respond to the questions that are asked as part of the online application process.

Applications Close 11.59 pm Monday 20th February 2022

We’re an inclusive and flexible workplace

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.

Transport is committed to creating employment and career development opportunities for Aboriginal people. These include dedicated employee networks and yarn ups, as well as career development, leadership and mentoring programs for Aboriginal people working at Transport to connect, share and learn. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at [email protected] or visit Aboriginal and Torres Strait Islander employment page.

We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.

Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Christina Park at [email protected].

#LI-Hybrid